Network Operations Center Engineer in Concord, NC at ACN Jobs

Date Posted: 11/6/2018

Job Snapshot

Job Description

JOB SUMMARY:   As a Network Operations Center Engineer, you will be an instrumental part of ACN’s Network Operations Center (NOC). The ideal candidate will monitor, troubleshoot and maintain the various equipment, applications, and tools that support ACN’s global IP and VoIP network infrastructure. This is a role that requires individuals to be versatile in their skill-sets, strong capabilities in VoIP is a must, but also having an understanding from IP networking to Linux - all while working in a complex troubleshooting environment. 



  • Minimum of 2 - 5 years working in a network operations environment
  • Deep understanding of SIP and VoIP Networks
  • Experience with Network Monitoring, response and fix.
  • Able to communicate with and manager external vendors in relation to service interruptions and outages.
  • Experience with Linux at the command line level
  • Possess excellent technical problem-solving skills and attention to detail
  • Strongly self-motivated to overcome challenges and identify new opportunities for process improvement
  • Ability to prioritize work while multi-tasking
  • Highly driven to constantly improve skills and gain new knowledge
  • Excellent written and oral communication with an emphasis on building a stronger team

  • 2 or 4-year Technical degree or equivalent experience working in a technical environment
  • Experience with Juniper, Broadsoft, Kazoo or Oracle-Acme SBC’s.
  • Experience with PRTG or other mainstream NMS system
  • Possess Industry certifications
  • Scripting abilities

  • The employee must occasionally lift and/or move up to 10lbs.
  • Specific vision abilities required by this job include close vision
  • The employee is regularly required to talk and hear
  • The person in this position needs to occasionally move about inside the office

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.