Sr Salesforce Administrator in Concord, NC at ACN Jobs

Date Posted: 11/12/2018

Job Snapshot

Job Description


ACN is currently seeking a Salesforce Administrator to join our Salesforce team at our corporate headquarters in Concord, North Carolina. The Salesforce Administrator is responsible for completing analysis, solution documentation, declarative development, and platform configuration in support of Salesforce initiatives at ACN with guidance from our Solutions Architect and Senior Administrators.  

We are looking for a driven and self-directed individual with a proven passion for personal development and growth. This role will partner closely with our internal teams to consistently deliver value via the Salesforce platform.  


Essential Functions

  • Partner with various teams including the Call Center, Marketing, and internal IT teams to understand business requirements and provide solutions for requested changes
  • Administer and manage data flows between Salesforce and Pardot
    • Assist with and provide support to Marketing with respect to campaigns and journeys
  • Compare, contrast, and present proposals for solution candidates using resources within the AppExchange and Trailhead as necessary, with a specific focus on Call Center and Service Cloud solutions
  • Assist in the creation of workflows and custom object design and builds
  • Create Custom reporting and dashboards within Salesforce as necessary
  • Complete User Administration tasks, Access Management Alignment, System Security, Role and Profile modifications (including Permission Sets, Sharing Rules & Public Groups)
  • Assist with release management tasks
  • Production support triage specific to LiveAgent, Live Message, Agent Consoles, and the Salesforce based LMS components


  • 2-3 years Salesforce administration experience
  • Proven history of collaborating cross-functionally, for the purposes of business analysis, training, marketing, or other initiatives
  • Ability to research solutions, assess options and formulate proposals for ways to solve demands from business partners
  • Experience with and understanding of Call Center operations/Service Cloud is required
  • Experience with and understanding of Pardot and/or Marketing cloud is required
  • Experience with SDLC (software development life cycle), and testing processes is preferred
  • Experience with (or knowledge of) Agile Scrum methodologies is preferred

The employee must be able to perform the essential functions satisfactorily to be successful in this position. The requirements listed are representative of the knowledge, skill, and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive. The Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.