IT Technical Systems Analyst in Concord, NC at ACN Jobs

Date Posted: 4/3/2018

Job Snapshot

Job Description


ACN is currently seeking a Technical Systems Analyst to join our team at our corporate headquarters in Concord, North Carolina. The Technical Systems Analyst is responsible for completing analysis, design, and solution documentation in support of the implementation of technology initiatives at ACN.  

We are looking for a driven and self-directed individual to drive solution documentation, optimizing IT resource capacity to ensure timely, high-value, and high-quality deliveries.

Essential Functions

•         Complete documentation for existing system processes, and support design documentation for the Architecture Review Board (ARB) as needed for projects requiring ARB design approval

•         Complete documentation of the technical analysis, design, and testing assessment for all initiatives delivered

•         Analysis activities include, but are not limited to

o   Assessing the scope and quality of submitted

Job Requirements

o   Writing functional specification and design documentation when necessary, utilizing BPM and other formal documentation best practices

o   Scheduling and participating in JAD (joint application design) sessions when necessary

o   Partnering with business units to clarify requirements, and then soliciting feedback and approval for functional design specifications of the solution as it relates back to the original business requirements 

o   Transforming business requirements into task tickets for implementation, utilizing ServiceNow

•         Complete design documentation, process flow mapping, and requirement writing where necessary


•         Must have strong, proven verbal and written communication skills, including the ability to interact with multiple levels of management and business partners both within and outside of IT

•         Required ability to create high-level technical diagrams utilizing BPMN

•         Required Bachelor’s Degree in Information Systems, Computer Science, Computer Engineering or a related discipline, Master’s Degree desired.

•         3+ years of hands-on experience documenting systems, functional specifications, and/or business requirements

•         Experience successfully handing competing priorities and associated prioritization as well as the ability to communicate risks and impacts deadlines for those priorities

•         Experience with Microsoft Visio, Excel and standard Office suite

•         Experience with SDLC (software development life cycle) methodologies – Waterfall, and Agile (scrum)

•         Experience with ITIL methodologies and using ITSM software, preferably ServiceNow

•         Experience with projects involving system integrations, and platform upgrades


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