Sr Project and Process Analyst in Concord, NC at ACN Jobs

Date Posted: 2/24/2018

Job Snapshot

  • Employee Type:
  • Location:
    Concord, NC
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:

Job Description

JOB SUMMARY:  As a part of the Global IT Transformation and Business System team the project and process analyst will work with the VP of the group as well as matrixed contacts (by project).  This individual will be charged with diving into suboptimal or broken business processes and working with stakeholders to determine, document and implement an optimized process.  This individual will also be charged with working on global IT optimization initiatives.  Key success factors for the individual assuming this role will be 1) drive, motivation and competency to ‘dive in’ and ‘figure it out’ 2) ability to understand the business needs and solve to fit those needs (versus any generic solution) and 3) sense of accountability and pride in work.


  • Responsible for conducting, or participating in, multi-disciplinary process improvement/business optimization projects and providing definition and/or redesign of manual or inefficient processes
  • Serves as an internal consultant to the business or functional area to coach and provide direction in order to achieve desired business results.
  • Routinely exercises independent judgment to provide highly innovative solutions by developing methods, techniques and criteria to achieve objectives including the below.
    1. Ensuring incoming and outgoing data processes are controlled, effective and efficient.
    2. Finding innovative ways to manage our complex set of payments and collections processes.
    3. Improving efficiency and scalability of processes, ensuring the highest level of quality within our operations and minimizing operational risk.
    4. Implementing effective business system production, reporting, monitoring, escalation and resolution management while driving continuous process improvement.
  • Counsels assigned business(es) regarding implementation of process improvement strategies, measurement, and training. Collaborates with internal and external stakeholders (e.g., sales, HR, finance, legal and product) to deliver optimized, fit for the business need processes for our customer, supplier, and employee base. Provides mentoring and guidance to lower level employees when necessary.
  • A key responsibility of this position is partnering with group lead to manage process improvement activities, initiatives, and chartered projects to identify any improvement opportunities in this area and, if needed, proactively design and implement new processes or procedures that mitigate risks while resolving deficiencies.
  • This role will review all current workflow processes, recommend improvement opportunities, and provide financial impacts and risk assessments to executing process change.
  • Demonstrate understanding of systems and interdependencies of processes to drive the business toward the development of systems that enable continuous process improvement.
  • Value is provided to the enterprise by constantly improving the processes associated with the organization.
  • Analyze data to identify new opportunities and execute projects to increase revenue or improve value for our Independent Business Owners as well as optimize expense control for our internal groups as we continue to grow and expand business footprint.
  • Demonstrate a basic knowledge of finance, accounting, and information technology systems and architecture.
  • Successfully operate in the most complex disciplines in which the company must operate to be successful.


  • Attitude and drive to dive-in and figure it out with limited instruction is most critical success factor.
  • Individual should have the capabilities to identify key technical and business problems, develop, and evaluate alternative solutions and make recommendations
  • Good analytical and problem solving skills to assist in conceptualizing possible solutions.
  • Finesse in communicating diplomatically and transparently while managing conflicting points of view.
  • Ability to communicate effectively both orally and in writing.
  • Understanding of network design and configuration.
  • Individual should be able to work independently with considerable latitude


  • Bachelor’s Degree or  Associate’s Degree in Business or Information Technology; if no degree, 5+ years experience
  • 4+ years’ Project Coordination or Management experience
  • Understanding of business process and ability to ‘connect the dots’ of process as well as interrelationships between systems
  • Ability to collaborate effectively and work as part of a high performing team
  • Strong attention to detail
  • Advanced skills with MS Project, MS Office, SharePoint, SQL and Visio
  • Ability to generate reports using basic queries


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