VoIP Engineer in Concord, NC at ACN Jobs

Effective Date: 2019-09-05

Job Snapshot

  • Employee Type:
    Regular Full-Time
  • Location:
    Concord, NC
  • Effective Date:

Job Description

  PURPOSE: We are currently seeking candidates to join our VoIP Engineering group who will be responsible for designing, implementing, testing and supporting a worldwide IP service platform and associated VoIP and Video applications. 




  • Design and document the architecture and operating procedures for VoIP infrastructure equipment including Soft Switch, Session Border Controllers, Least cost Routing platforms and SIP User Agents.  
  • Document and test current and future features on these various network platforms.  
  • Document and test interoperability with carriers for all services, including voice origination and termination, E911, CALEA, OSDA, DSL, and other applications. 
  • Interoperability testing of IP infrastructure equipment with carriers, and customer premise equipment such as ATAs, DSL modems, and IP Video Phones. 
  • Support T3 escalations in troubleshooting complex customer issues.  
  • Write processes and procedures for operations, provisioning and NOC teams. 
  • Provide technical expertise and education to Marketing/Prod. Mgmt and other internal organizations as new products, services, and geography are evaluated. 
  • Support VoIP platform integration with legacy and new OSS and billing components.  



  • Must be goal-oriented and accountable 
  • Must have ability to work as part of a team 
  • Must be able to be self-directed as needed 
  • Must be able to interact with various departments and levels of positions, including top executives  




  • Bachelors degree is required   
  • 5 years minimum hands-on experience in managing/configuring telecom networks, with a strong background in VoIP, IP packet networks and application servers.  
  • Must prove solid technical understanding and knowledge of TCP/IP and SIP.  
  • Experience with packet analyzer (WireShark, Hammer, XMS, Palladian, etc) 
  • Broad Works (or similar) experience required.  
  • Acme Packet SBC experience desired. 
  • SQL, Linux, or Perl experience a plus. 
  • Excellent communication and leadership skills. 
  • Ability to take ownership of complicated issues, and complete a project from concept to full implementation. 
  • Ability to prioritize based on immediate needs 
  • Excellent ability to report technical and project status to peers and executive team. 
  • Limited travel required.  



  • Must have a poised, professional demeanor  
  • Must be able to sit for long periods of time  



_X__ Speaking 

_X__ Sight 

 _X Hearing 

___ Smell 

___ Touch 

___ Lifting (>25 lbs.) 

___ Manipulate large bulky objects 

_X__ Manipulate small objects 

_X__ Hand finger dexterity 

_X__ Reaching 

_X__ Kneeling 

_X__ Stooping 

_X__ Bending 


Position is located in Concord, NC, reporting to the Director of Engineering.