Ethical Assurance Specialist in Concord, NC at ACN Jobs

Effective Date: 2020-01-21

Job Snapshot

  • Employee Type:
    Regular Full-Time
  • Location:
    Concord, NC
  • Effective Date:
    2020-01-21

Job Description

SUMMARY: Proactively identify areas of risk to ACN regarding ethical and legal practices in accordance to ACN’s Policies and Procedures. Must have sound judgment and independent decision-making skills to facilitate investigation and case closures. Ability to confidently communicate case decisions to Independent Business Owners (IBOs) and Customers.

CORE RESPONSIBILITIES

  • Audit, analyze and monitor online IBO marketing activity, addressing concerns
  • Preemptively analyze IBO organizations for fraud, manipulation of the compensation plan, gaming and overall unethical activity
  • Work simultaneous investigations requiring extensive research and summary of findings
  • Own investigation process through adherence of established processes and procedures
  • Stays current on MLM industry regulations to better identify online violations that could negatively impact ACN
  • Provide education and ongoing training to Independent Business Owner’s in accordance with ACN Policies & Procedures
  • Analyze customer complaints and conduct necessary investigations to determine best solution
  • Independently work cases in variety of areas involving unethical and/or fraudulent behavior
  • Excellent follow-up skills (must take initiative to ensure all challenges are properly resolved)
  • Create and maintain accurate record of activity in Case Management System
  • Remain current on all guidelines established by Management
  • Demonstrate urgency to monitor and adhere to established timelines for regulatory and escalated case types
  • Handle escalations and disseminate relative findings
  • Must be able to independently manage 50+ case investigations of varying degrees of consequence
  • Daily communication with Independent Business Owners and Customers via email, letters and phone
  • Enforce and support ACN’s position when reviewing marketing materials

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Strong investigative and research skills
  • Identifies problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Resolves problems in early stages
  • Ability to effectively handle time-critical issues, remain productive and meet goals in stressful situations
  • Meets departmental standards for production consistently
  • Excellent time management skills
  • Strong decision-making skills to independently resolve issues and implement solutions
  • Excellent verbal and written communication skills, as well as outstanding organizational ability
  • Proficient knowledge level and application of Microsoft Office software
  • Experience operating multiple systems for tracking all issues from creation through resolution
  • Internet proficiency, including strong understanding of social media platforms
  • Dependable, punctual, detail oriented, results-driven
  • Flexible, personable, team player with high level of professional integrity
  • Self-directed - works well independently and in team environment
  • Ability to prioritize, apply critical thinking and manage multiple tasks
  • Contributes to building a positive team atmosphere

OTHER REQUIREMENTS:

  • AA/AS degree, or equivalent work experience required
  • 2+ years in legal or compliance related position required