CIO NA in Concord, NC at ACN Jobs

Effective Date: 2021-04-21

Job Snapshot

  • Employee Type:
    Regular Full-Time
  • Location:
    Concord, NC
  • Effective Date:

Job Description


COMPANY SUMMARY:  ACN is one of the world’s largest direct sellers of telecommunications, energy and other essential services, headquartered in Concord, North Carolina.  We have global operations in 27 countries and have been rapidly growing since being founded in 1993.  We are a privately held, growth-oriented company that embraces entrepreneurial thinking, quick action, spirit, and teamwork!

JOB SUMMARY:  Reporting to the Global Chief Operating Officer (COO) The CIO is responsible for NA IT Operations, Engineering, select Global Systems. He or She will be responsible for leading all information technology services and initiatives including back-office architecture (VIP & Salesforce), selection and management of hardware, software and services vendors, solutions development, infrastructure operations, service delivery and global network security & operations and engineering. They will lead 50+ person IT team with operations located in Concord, North Carolina.  This role is viewed as a strategic leadership role in the company and this executive will be expected to contribute as a member of the senior leadership team for North America.

The current IT environment at ACN consists of both purchased package solutions and in-house developed applications.  There continues to be the need to optimize upgrades and integrate these combined solutions in order to accelerate flow-through cycles in key business operations process areas, which include sales representative tracking and commissions, customer provisioning, billing and customer care.  This role requires a hands-on process-oriented leader, with strong project management skills and the ability to balance these with the requirement for innovation and someone who looks to the business and aligns the IT function to support business needs.


  • Manage overall IT services functions across North America and select global systems 
  • Perform systems rationalization and develop best-in-class practices including greater usage of structured approaches, documented processes, performance measurement and metrics
  • Define, develop and implement a clean, consistent, enterprise data platform and related data warehouse capabilities to help drive revenue management and optimize customer experience  
  • Create a comprehensive IT strategy to match the long-term strategy of the business, and continually monitor its progress.  Prioritize and align IT resources to maximize productivity and fulfill the strategic plan
  • Participate, lead and contribute thought leadership through the development of an overall business strategy (both short- and long-term) and in areas of opportunity to grow the company
  • Develop a deep understanding of the drivers of the business including customer analytics, service delivery and performance, and customer care
  • Manage IT operations, telecommunications and related technical infrastructure services, as well as related service level agreements (SLAs), both internally and with any external service/solution providers
  • Launch new IT initiatives supporting new product development and introductions


  • Analyze and manage all vendor relationships and systems opportunities, including outsourcing/in-sourcing and alternative resource solutions
  • Partner with line operating business leaders as part of the senior management team to fully leverage IT to drive business initiatives and profitability
  • May perform other duties as required             


  • Leadership skills:  The new CIO will possess a dynamic, collaborative style.  He/she leads by example and possesses an entrepreneurial orientation.  He/she will also be expected to provide the leadership required to meet the needs of the business and operate as a strategic partner that seeks to find ways to improve business performance and enhance growth.  The VP needs to be capable of operating a lean, efficient organization and will bring the right combination of leadership, vision and energy to the organization.
  • Execution skills:  A pragmatic professional who makes things happen, with a passion for delivery rather than deliberation; someone who is collaborative, but focused and decisive, and drives relentless execution of day-to-day operations, continuous improvement, and the delivery of critical projects and programs.  Someone who will personally solve problems, spontaneously give feedback and coach others, and take decisive action to ensure strategic business and IT objectives are achieved.
  • Influencing skills:  The new CIO will drive significant organizational change that is fueled by increased demand for improved capabilities, new products and growth.  As such, he/she will need to influence key operating leaders to make decisions that may be perceived as difficult.  The CIO must be able to influence others through his/her credibility, leadership skills, and the ability to build and present compelling business cases. 
  • Thorough understanding of industry systems and best practices
  • Short-term and long-term planning and execution abilities


  • A college degree in computer science, MIS, business or a related major is required, MBA preferred
  • Minimum of 10 years or more experience in progressively responsible information technology leadership roles known for their outstanding IT departments
  • Proven success in an executive role of an organization with revenues of $100 million or larger
  • Track record of success in an IT leadership role enabling the business to scale effectively and efficiently
  • Experience managing IT departments of 20+, and proportionate capital and operational budgets
  • Proven transformation experience, from legacy-to-new systems environments, leveraging efficiently integrated applications, flexible platform architecture, CRM and customer data analytics
  • Integrated call-center, customer care and service-level delivery experience are very desirable
  • Track record of growing businesses and profitability through systems capabilities and efficiencies
  • Proven experience implementing structured approaches, process disciplines and performance-based measurement
  • A strong fiscal management, return-on-investment (ROI) orientation and EBITDA contribution mindset is required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 ACN provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.